Measurable Operational Results

MEAVO: Sales Operations

18% higher lead-to-deal conversion. Around 30% more deals handled per sales rep, with 9% larger deals.

The situation

MEAVO designs and manufactures soundproof office phone booths, focus pods and meeting pods for flexible workspaces. The products are made in Europe and delivered to customers’ offices, so every order runs from sales through manufacturing, logistics, fulfilment and after-sales. The company wanted to make its sales process more effective, give its sales team more capacity, and connect sales more closely with the rest of the business. That meant bringing together the internal apps, workflows and operational processes behind each customer’s journey.

What we did

Working alongside the MEAVO team, we redesigned the internal CRM around how the sales team actually works, and designed the process behind it. Lead scoring showed the team which prospects were most likely to convert. A reworked quotation flow moved opportunities forward faster, and automation took over routine lead management so salespeople could spend more time selling. We then connected the sales process with manufacturing, logistics, fulfilment and after-sales, so that winning an order and delivering on it became one connected flow.

“Nick understood how our business works and helped translate that into tools our team could actually use. We now have a much clearer view of which opportunities deserve our attention, and more time to turn them into deals.”

Todor Madzharov, Co-founder, MEAVO

The result

18% higher lead-to-deal conversion, as the sales team focused on the leads most likely to buy. 9% larger deal sizes. Around 30% more deals handled per sales rep, supported by the redesigned CRM and sales automations.

The business also gained independence. MEAVO launched a new brand quickly, with its own team in control of execution.

“Being able to launch a new brand quickly, on our own terms, was a huge win. We could move when the business was ready, without waiting on an agency or committing to an expensive development project.”

Todor Madzharov, Co-founder, MEAVO

Logistics Operations

35% less manual work. Transport requests, documentation and delivery confirmations processed 30% faster.

The situation

A logistics operation handling a high daily volume of transport requests. Requests arrived by email and portal in inconsistent formats, were re-keyed into the transport system, and required manual follow-up for documentation and delivery confirmations. Coordinators spent a large share of their day moving information between inboxes, spreadsheets and systems. Volume was growing faster than the team could.

What we did

We mapped the request-to-confirmation workflow end-to-end, quantified the manual effort per request, and identified the steps where information was re-entered or had to be chased. We redesigned the process around a single intake path, defined the rules for automatic validation and routing, and led the implementation of automated request capture, document generation, and delivery-confirmation handling with the client’s internal team and an integration specialist.

The result

35% less manual work across the workflow. Transport requests, documentation and delivery confirmations processed 30% faster. Coordinators were redeployed to exception handling and customer communication rather than data entry.

Insurance Invoice and Document Processing

40% less manual work. Invoice and document processing completed 35% faster.

The situation

A finance and operations function in an insurance business processing a high monthly volume of invoices, carrier statements and supporting policy documents. Documents arrived in multiple formats, were manually read, matched, and coded, and approvals were processed via email. Errors and late payments were frequent, and month-end depended on overtime.

What we did

We baselined processing time and error rates per document type, identified the matching and coding steps that consumed most effort, and redesigned the approval flow with clear ownership and exception rules. We then led the implementation of automated document capture, matching and routing, working with the client’s finance team and their existing software vendor, and ran the rollout and adoption with the processing team.

The result

40% less manual work. Invoice and document processing completed 35% faster.